Years ago when Klaeton first started Australian Direct products they were truly KICK ASS including local fluent English speaking customer service but over the years as they've grown that has changed and not for the better in my opinion. To add the pump supplied had broken attachments to affix but I can live with that. I have already waited for the back order stock to come in after my order was placed thus its been weeks since my money has zoomed out my wallet and the main item has disappeared off the face of the earth. I would expect a new item is sent as soon as possible as the replacement. I am hoping this review is read by them or Klaeton and they can escalate, however I won’t be ordering anything else from them if it isn’t delivered undamaged or replaced as a lost item. I just called Toll as I work in logistics heavily and they have told me the item was as stated lost HOWEVER they have had NO correspondence with Australian Dir. To date it hasn’t arrived and I have only been promised they are still investigating with the transport company. The shower unit was lost in transit over 10 days ago and I was told by customer service this would be followed up with the courier until it was found within 10 days. I am still waiting for my third item to be delivered as a package deal.
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